Returns
At The GEMMA Label, we recognize that shopping online isn't always a flawless process. We are here to do our very best to make it as easy for you as we possibly can!
Exchange Policy:
- All garments must be unworn & unwashed
- Bottoms must have the hygiene sticker - cannot be removed or reused
- We offer exchanges but no returns
- You’re responsible for return shipping unless there was an error with your order
- Must be returned to us within 21 days
- Exchanges must have confirmation code – email shop@thegemmalabel.com
1. Email us at
shop@thegemmalabel.com -- we'll send you a confirmation code and a form to include in your return package
3. Package your exchange and send back to our headquarters (address below)
4. We will send you a confirmation email that we've received your package
5. Wait for your exchange to arrive!
Headquarters:
Philadelphia PA 19125
***When sending in an exchange, please keep tracking information. The GEMMA Label is not responsible for packages lost on the way back home for a return.